iATS Payments: Agent Code has not been set up on the authorization system

Synopsis
When using the iATS Payments payment gateway, you receive the following message:

Sorry, but we could NOT process your credit card/eCheck for the following
reason: Declined: Agent Code has not been set up on the authorization system OR Incorect Agent Password. Reason Code: ( REJECT: 1).
Please go back and check your information, and try again.


Solution
Please double check your iATS settings in your Admin Area -> Tools -> Payment Settings. This error indicates a password/agent code error.

Provide your Agent Code in the Payment Processing ID field, and your Agent Password in the Processing/Confirm Password fields. For gateway problems, call iATS support at 888-955-5455.


Reviewed JM 05/21/2015

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