PayFlow Pro: User authentication failed Reason Code: (1)

Synopsis
You are using Payflow Pro as your payment processor and you have received an error code when trying to pay via credit card: "User authentication failed Reason Code: (1)."

Solution
If you have received the above error code, it means that your Payment Processor is not correctly configured.

1. Please double check the setup instructions here. You likely have entered invalid information. Also, you can't have special characters like #, !, etc. in your password for Verisign.

2. If the "Allowed IP Address" security feature is implemented, this message may indicate the transaction is coming from an unknown IP address. Please disable this feature as our IP addresses are dynamic.

For gateway problems, contact payflow-support@paypal.com or call (888) 883-9770.

 

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