Why has an order been created for a PayPal payment that didn't go through?

Synopsis
You are using PayPal and want to know why a participant has been registered for your event, even though you have not received payment for their registration.

Solution
When someone completes a registration, the final step is to go to PayPal and complete payment. Even when a participant doesn't complete the payment, the record is created. Reports -> Orders will display a PayPal Pending order.

To request a payment for the registration, follow the directions in this article.

 

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