How can I deactive a recurring donation?

Synopsis
You have a Donations subscription and would like to deactivate a donor's recurring donation. Perhaps the donor contacted you and can no longer support your organization.

Solution
To deactivate a recurring donation: This operation is only for recurring donors/donations.

  1. Go to People -> Donors
  2. In the Find By: dropdown, select Recurring Donors.
  3. Find the donor in question & click on their name to edit.
  4. Change the Donation Active field from Yes to No and hit Next
  5. Confirm payment details and click Update.

 

 

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