Modifying registration information on existing orders

Synopsis
You would like to change the Product type on an existing order.

Solution
From your dashboard, go to Reports -> Orders. Click on the order number you want to change.

  1. At the bottom of the page, you will see the Participant Name. If there are multiple names on the same order and the correct name is not in the Participant's Name box, click the search icon (magnifying glass) next to the name and search for the desired name (type the name, do not paste), click on the correct name from the results list.
  2. In the Add Items box select the NEW product and quantity and click Add.
  3. On the same page under Order Details, delete the OLD order.

This will maintain all the correct names and reassign the correct product.

 

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